Support

Questions, a problem, or an idea for LiftKey? We read every message.

Email us and we'll get back to you, usually within a day or two.

Email support

support@keystoneathleticsandiron.com

In the app you can also use Settings > Report a problem. It sends your note with a short report that has counts only, never your exercises or weights.

Your account

LiftKey and FuelKey share one account, so you can sign in to either with the same Apple, Google or email sign-in.

No signal at the gym

The iPhone app saves every set on your phone first and syncs when you're back online. The Apple Watch logs through your iPhone, so it works without internet too.

Apple Health

Only the Apple Watch app uses Apple Health. When you start a workout on your watch, it reads your heart rate and active calories during the workout and saves the strength workout to Apple Health. That data stays in Apple Health on your devices.

Deleting your data

In LiftKey, go to Settings > Account > Delete account. Because the account is shared, this deletes your LiftKey and FuelKey data. You can also email us and we'll do it for you.

Privacy

Read what LiftKey collects and why in our privacy policy.

A note on safety

LiftKey is for general fitness and isn't medical advice. Warm up first. If something hurts, stop. Pain that doesn't go away is worth checking with a doctor or physical therapist.